FAQ

CPHI Online is the world's biggest online pharma marketplace and content hub, browsed monthly by over 36,000 trusted Pharma companies and professionals across the entire supply chain.

Users can freely browse and explore new suppliers without registering. However, to access trend reports, participate in webinars, or initiate contact with suppliers, does require you to be logged in. Additionally, suppliers are required to register to list their companies on the platform.

Exhibitor Manual – Accessible by exhibitor admins only, this is a tool to help you prepare your stand, register your team members, and complete practical tasks in preparation for the in-person event. On this portal you will find information on the event rules and regulations, order services, general information about the event timetable, location and accommodation options.

CPHI Online – CPHI-Online.com is a digital B2B directory catering to the pharmaceutical industry. Our platform serves as a comprehensive marketplace that connects global pharmaceutical suppliers and products. We provide a diverse range of sectors, products, and services, enabling our partners to access knowledge and expand their visibility. 

Event Platform – is the digital companion to the in-person event, available on the web and via the app. It is a place to showcase your company profile and products, network with event attendees, arrange meetings or bookmark content sessions and collect leads both online and in-person. Here, you will also find your digital badge and a full list of all attendees signed up to the event. To find out more about the event platform, please refer to the Exhibitor Manual.

If you do not remember your password, please click on the Login button at the top right of the screen and then click on the Forgot Password option.

If you do not remember your email address, please contact a support representative at [email protected]. They will be happy to assist you.

Here below is an example of a Company Profile.

Once you have logged in to your account, click on the user icon and then click on View Profile. Next, click on Company Profiles to access the editing panel. After you have made your changes, don't forget to save and publish.

Once you have logged in to your account, click on the user icon and then click on View Profile. Next, click on My Profile positioned below the My Dashboard button. This is where you can update and save your profile information.

Access to a Company Profile is unlimited. If the Company Profile expires, it will downgrade to a Basic Profile which has fewer benefits but the access is still unlimited.

Contact a support representative at [email protected]. They will be happy to assist you.

Basic profile is a free listing* on CPHI Online with limited features. You can list up to 3 products, 1 category, 400 character company description, 1 content piece, and news.

The company name and country that appears in your Company Profile is the name under which the contract was signed. To change either, please contact [email protected]

If you're interested in our CPHI Online offerings or our suite of digital marketing solutions, contact our Digital team.

Yes, you can request to cancel your Membership at any time. However, as it is a 12-month Membership your membership status and payments will continue until the end of the contract term.

Example: You took out a Gold Membership on 1 May of 2021. The contract term then runs until 1 May 2022 and will renew on this date if no stop request is received.

Any existing ADMIN can give another team member admin rights. If you do not have admin rights and need it, please ask another admin team member on your team for assistance. You can find them by seeing the admin option on YES, but grayed out. This indicates you do not have admin rights but they do.

Any existing ADMIN can delete team members by navigating to the "Company Profiles" and selecting the "Team Members" section. You can Next, click the trash bin icon linked to the team member profile intended for deletion. Afterward, confirm the action by clicking the “OK” button.

The best size/format for images to upload on your Company Profile is 300 x 300 JPG, JPEG and PNG.

To change the products that appear on the company page, navigate to the Products/Services tab, then select Add Product. Fill in the required information on the form and click Save and then Publish to publish it to the company page.

To make further changes, you can click on the editing Pencil icon to edit a product or the Trash icon to delete it as shown below.

If you want to add Products in bulk, then please contact the support team [email protected]

Yes, you add different categories and link them to your Company and to the Products/Services you upload. However, the number of categories you can add will depend on the type of Membership you have – Basic, Silver, Gold, or Platinum.

To know about how many categories, you can add please visit our Membership page or check the contract you have signed for the Event/Membership profile.

News is uploaded by a customer and then checked by the Content team, who then Publish it. If the news is not published within a few business days, then please contact our support team at [email protected].

After logging in, click on the user icon in the top corner of the page and then click on Leads & Statistics. Click on various tabs to interact with the graphs, view different metrics, and export a CSV file, if needed.

Please contact a support representative at [email protected]. They will be happy to assist you.

To find out more about our sponsorships, please visit our Digital Products page.

An Event Profile is how you want to portray your company at a specific event. This information is shown in the Exhibitor List as well as on a dedicated page on CPHI Online. It includes details such as your exhibiting name, stand number, zone, and showcased products and categories.

For the events that have an Event Platform, your Event Profile information is also included here to save you time. This also makes it easier for visitors to find you before, during & after the event.

An Event Profile is active a few business days after signing your event contract until one month after the conclusion of the respective event.

A Company Profile is a comprehensive 365 overview of your business, including elements such as company description, details about products and services, information about team members, and resources.

An Event Profile is tailored for specific events, highlighting details related to the company's participation, showcased products, and booth activities before, during & after the exhibition.

The contact information like your company name, address & the main administrative contact originates from the details given within an event contract. To update it, please contact your account manager or our Customer Service Team by WhatsApp +31 20 245 5355, phone +31 20 245 5355, or email [email protected]